Privacy Policy

Syncrova Technologies L.L.C — Privacy Policy

Effective Date: October 31, 2025

Website: https://syncrovatech.com

Email: info@syncrovatech.com

Phone: +971 56 300 7636

 

1) Introduction & Scope

This Privacy Policy explains how Syncrova Technologies L.L.C (“Syncrova”, “we”, “our”, “us”) collects, uses, and protects personal data when you use our website or services such as website development, hosting, cloud/VPS, mobile app creation, domain management, SSL provisioning, and IT consulting. We comply with the UAE Federal Decree-Law No. 45 of 2021 (PDPL).

 

2) Definitions

Personal Data: Any data that identifies an individual. Processing: Any operation performed on data. Controller: Determines purposes of processing. Processor: Handles data on behalf of a controller. Client: The user of our services.

 

3) Our Role

As a Controller: We manage account, billing, and support data. As a Processor: We handle hosted content and client data strictly under instructions.

 

4) Types of Data We Collect

Includes contact details, project information, billing data (via payment gateways), support communications, IP, device/browser details, and analytics. We may also receive information from registrars, SSL authorities, and cloud providers.

 

5) Legal Basis for Processing

We process data under contractual necessity, legal compliance (tax/VAT), legitimate interest (security and improvement), and consent (marketing, analytics).

 

6) Use of Cookies

Essential cookies maintain login and security; analytics cookies improve performance (used only with consent). You can disable cookies but some features may stop working.

 

7) How We Use Data

We use data to deliver services, manage billing, provide support, improve reliability, and send updates or marketing (with consent).

 

8) Data Sharing & Disclosure

We share limited data with cloud infrastructure, payment gateways, registrars, and legal authorities when required. We never sell or rent data to third parties.

 

9) Cross-Border Data Transfers

Data may be hosted outside the UAE using international cloud providers. Transfers are secured using PDPL-approved safeguards like contractual clauses or explicit consent.

 

10) Data Retention

Account and billing data are retained for 5–7 years; project data for 30 days after termination; logs up to 24 months; marketing data until consent withdrawal. After retention, data is deleted or anonymized.

 

11) Data Security

We implement encryption, firewalls, access control, and monitoring. Staff are trained in confidentiality. While no system is fully secure, we follow best practices to mitigate risks.

 

12) Your Rights Under PDPL

You may request access, correction, deletion, or restriction of your data, withdraw consent, or object to processing. Contact info@syncrovatech.com to exercise rights (response within 30 days).

 

13) Client Responsibilities

Clients hosting user data must provide lawful instructions, display their own privacy policy, handle user requests, and inform Syncrova of incidents promptly.

 

14) Marketing Communications

We send transactional emails as part of services and marketing emails only with consent. You can unsubscribe anytime.

 

15) Third-Party Links

Our website may contain links to external sites; we are not responsible for their privacy practices. Review their policies before interacting.

 

16) Data Breach Protocol

If a data breach occurs, we will investigate, notify affected users, and inform UAE authorities where required. Preventive measures will follow.

 

17) Policy Updates

We may update this Privacy Policy to reflect changes in law or operations. The latest version will always appear on our website. Continued use implies acceptance.

 

18) Governing Law & Jurisdiction

This Policy is governed by UAE law. Any disputes are subject to the exclusive jurisdiction of the Dubai Courts.