Terms & Conditions

Syncrova Technologies L.L.C — Terms & Conditions

Effective Date: October 31, 2025

Website: https://syncrovatech.com

Email: info@syncrovatech.com

Phone: +971 56 300 7636

 

1) Agreement & Acceptance

These Terms and Conditions (“Terms”) govern all services provided by Syncrova Technologies L.L.C (“Syncrova”) including website design, app development, hosting, and IT consulting. By using our services, you agree to comply with these Terms and related policies (Privacy Policy, Refund & Cancellation Policy, Acceptable Use Policy).

 

2) Definitions

Client: The customer purchasing services. Services: Includes website design, e-commerce solutions, hosting, and digital support. Deliverables: Final website files or applications. Content: Materials provided by you. Order: Project scope and timeline.

 

3) Accounts & Onboarding

You must provide accurate contact and billing details. Syncrova may verify your identity before initiating a project. Communication occurs via email or approved channels.

 

4) Project Scope & Timelines

Projects begin upon receiving a signed quotation and advance payment. Client delays in content or feedback may extend timelines. Any new request after commencement requires a Change Order.

 

5) Fees, Billing & Payment

Invoices are issued in AED excluding VAT. Payments follow milestone terms. Late or missed payments can cause suspension. Refunds follow our Refund & Cancellation Policy.

 

6) Service Delivery & Hosting

Syncrova maintains reliable cloud hosting. Full uptime cannot be guaranteed. Backups are the client’s responsibility unless a Managed Backup Plan is included.

 

7) Acceptable Use Policy (AUP)

Clients may not use hosting for illegal, adult, or malicious content. Spam, phishing, and malware are strictly prohibited. Violations may result in suspension without refund

 

8) Client Responsibilities

Provide logos, text, and credentials promptly. Review designs on time. Ensure all content provided is legally owned or licensed. Maintain your own backups.

 

9) Intellectual Property

Clients own their content; Syncrova owns frameworks and pre-existing tools. Ownership of final deliverables transfers only after full payment. Syncrova may feature projects in its portfolio unless confidentiality is requested.

 

10) Third-Party Services

Syncrova integrates APIs (payment gateways, SMS, etc.) dependent on third parties. We are not responsible for third-party failures or pricing changes.

 

11) Data Protection & Privacy

Syncrova complies with UAE PDPL and ensures secure handling of data. Client data is never sold or shared externally. Clients must ensure their own website privacy compliance.

 

12) Suspension & Termination

Services may be suspended for non-payment, AUP violations, or security incidents. Either party may terminate with 10 business days’ notice. Data is retained for 30 days post-termination.

 

13) Confidentiality

Both parties agree to protect confidential and project-related information. Syncrova safeguards shared credentials and business data.

 

14) Warranties & Disclaimers

Services are performed with reasonable skill. We do not guarantee error-free or uninterrupted service. SEO ranking or plugin behavior is not guaranteed.

 

15) Limitation of Liability

Syncrova’s liability shall not exceed the total service fee paid. We are not liable for indirect or consequential damages like data loss or downtime.

 

16) Indemnity

Clients shall indemnify Syncrova against claims resulting from content or misuse of services.

 

17) Force Majeure

Neither party is liable for delays caused by uncontrollable events such as natural disasters, cyberattacks, or network outages.

 

18) Updates to Terms

Syncrova may update these Terms periodically. Material changes will be posted on our website. Continued service use implies acceptance.

 

19) Governing Law & Jurisdiction

These Terms are governed by UAE law and disputes fall under the jurisdiction of Dubai Courts.